In 2015, Cortland New York became home to the technology development company CNY Point of Sale (Catch Clients LLC).
Jonathan Milton, CEO and chief technical officer, is no stranger to the small business lifestyle. So, it should come as no surprise that he would be familiar with the many needs of small business owners. In fact, he has spent years developing a knowledge base and a passion for small businesses that he now uses to serve his customer base.
A graduate of the University of Miami Business School, Jonathan proved his passion for small business early on when he founded the Miami Business School Undergraduate Entrepreneurship Club. Before graduating from University in 2004, Jonathan was presented the opportunity to open a restaurant in Miami called ‘The Sake Club’ with a few classmates. The experience of starting, owning, and operating a restaurant from scratch with little to no experience was invaluable.
Unfortunately, partly due to his inexperience at the time, the restaurant eventually closed. Devastated, Jonathan vowed never to repeat his past mistakes. He has spent over a decade gaining the experience necessary to make sure other businesses have the tools they need to succeed and thrive. Jonathan relates his empathy often, saying “at CNY Point of Sale, we know that running a small business is a lot of work. We've dedicated ourselves to helping small businesses prosper through effective technology solutions. We love connecting great business people with great technology! With years of experience in point of sale systems, website management, customer relationship management, digital signage, and credit card processing we're confident that we can help bring small businesses to a new level.”
Every start-up needs guidance to succeed. That’s why Jonathan brought his own start-up to the next level by reaching out to the Onondaga Small Business Development Center in 2017. After completing the SBDC Fast Track to Business Start-Up course Jonathan stayed in contact with SBDC advisor Paul Brooks. Having continuous business advisement helped Jonathan concentrate on making connections, business plans, and presentations. Jonathan’s continuing education eventually enabled him to place second in the 2018 Cortland County Pitch Competition.
Now that they are becoming established, providing their customers with the most up-to-date technology is a number one priority. CNY Point of Sale is currently conducting a Beta Test on their latest software app, partially funded by their Cortland County Business Competition winnings. Customers will be able to use the app to display their business information online, helping them run their business operation functions with a secure dashboard control panel. Created with the busy small business owner in mind, this software will also provide multi-function capabilities without additional design or programming.
And the progress doesn’t stop there! While currently located on the third floor of the Cortland Corset Building, Milton is working hard to scale his business. In addition to part-time sales personnel, CNY Point of Sale has reached the milestone of hiring their first full-time employee. And, in the next 12 months, they expect to hire two more. As his business continues to expand, Jonathan will continue to work for his small business customer base; making CNY Point of Sale a great model for how a successful small business can advocate for other local small businesses.
Article published in the BJNN on July 1, 2019
By Paul Brooks, a business advisor at the Small Business Development Center (SBDC) at Onondaga Community College. Contact him at email@example.com